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Customer Protection Plan Claims

  • Home
  • Claims
  • FAQs
  • Contact Us
  • File a Claim
  • Upload Documents
  • Claim Status

Step 1 of 3

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What brand do you store with?(Required)
The loss date represents the approximate date the loss occurred, which might be different than when it was first noticed by you.
MM slash DD slash YYYY
Remember, claims need to be filed individually by unit, thank you.
Please use the phone of the individual who completed the storage unit lease and insurance coverage agreement.
Please use the email of the individual who completed the storage unit lease and insurance coverage agreement.
Hidden
Hidden
Hidden

Note: We could not verify that there is active insurance on your loss date. After your claim is submitted, a claims adjuster will contact you within five business days to help figure out what happened.

Name(Required)
Address(Required)
Do you have supporting photos or documents to upload at this time?(Required)
A Contents Inventory Worksheet is usually required and can be a helpful way to organize your items.

NOTE: Under each field below, you can only upload a certain number of documents. Once the maximum number of documents is reached, please visit Upload Documents to upload any additional documents you may wish to submit. You can repeat this operation as many times as necessary. And remember, your adjuster can always ask for more via email while they work on your claim.


That's alright. Once you have the necessary photos or supporting documents, please visit Upload Documents.

Upload the Contents Inventory sheet that was sent to you when you filed your claim.
Drop files here or
Accepted file types: doc, docx, xls, xlsx, pdf, Max. file size: 5 MB, Max. files: 1.
    Upload photos of your damaged items.
    Drop files here or
    Accepted file types: jpg, png, gif, tiff, Max. file size: 5 MB, Max. files: 10.
      Upload any police reports you may have.
      Drop files here or
      Accepted file types: doc, docx, pdf, Max. file size: 5 MB, Max. files: 5.
        Upload any other documents you feel may be helpful or have been requested by your claims adjuster.
        Drop files here or
        Accepted file types: doc, docx, xls, xlsx, pdf, Max. file size: 5 MB, Max. files: 5.
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